Your policy includes a few exclusions that are common in cargo insurance policies. For example, insurance may refuse to pay for losses or damages caused by:

• You purposefully cause damage to your property or incur a cost.
• Wear and tear, normal leakage, normal weight or volume loss, or inherent flaws in the goods;
• Any type of delay, market loss, or consequential loss

Your cargo insurance policy will cover your cargo in accordance with the Institute Frozen/Chilled Food Clauses (A), which provide coverage for All Risks of Loss or Damage subject to all reasonable precautions being taken to ensure that the goods are properly refrigerated throughout the journey. This means that, unless specifically excluded, your goods are protected against physical loss or damage caused by an external cause.

Your policy includes a few exclusions, all of which are standard in cargo insurance policies. For example, insurance may refuse to pay for loss or damage caused by:

• You purposefully cause damage to your property or incur a cost.
• Wear and tear, normal leakage, normal weight or volume loss, or inherent flaws in the goods;
• Delay, market loss, or any other type of consequential loss
• Loss, damage, or expense incurred as a result of you or your employees failing to take reasonable precautions to ensure that your goods are properly refrigerated.

In most cases, a cargo policy would value goods based on the invoice cost, freight charges, and a percentage of the total of those amounts (normally 10 percent ). The extra percentage accounts for charges that may be incurred during shipping but are unknown at the time of booking.

YES. Our Cargo Insurance covers not only the loss and damage caused by a General Average situation, but also any General Average contribution you are required to pay.

General Average is a long-established procedure in the maritime industry for fairly distributing extraordinary losses and expenditures resulting from a casualty among the parties (vessel and cargo) involved.

No. Regardless of the carrier, your goods are covered from the time they are moved for the purpose of loading for transit until the completion of unloading at the destination.

The cargo insurance policy covers temporary storage of goods while in transit. The storage cover is not provided if the goods are stored outside of the normal course of transit at the request of the cargo owner.

Almost every country in the world is covered under our Cargo Insurance. The only exceptions are sanctioned countries such as Iran, Syria, North Korea, and Cuba.

The maximum cargo value insurable per shipment is EUR 1 million (or equivalent in other currencies)

99% of the cargo is covered by insurance. However, insurance is not available online for a few commodities, including antiques and collectors' items, explosives, flammables, high-value pharmaceuticals, flowers and plants, consolidated cargo, diplomatic goods, and personal effects.

In addition to the standard information, you will be asked to provide a few extra details at the time of shipment, such as the value of the cargo and the policy holder's information.

Unfortunately, once the insurance is bound, none of the above parameters can be changed.

It will be included in your regular freight invoice from Fluxe Logistics

Insurance Premium Tax is a standard fee levied on insurance transactions. It will be added to your bill and must be paid.

This will vary depending on the circumstances. Simple claims with all necessary documents and information are usually resolved in 2-3 business days. The handling of complex cases will differ depending on the specifics of each case.

Please provide the following documentation, if available, to expedite the processing of your claim:

• Waybill/Bill of Lading
• Packing list
• Commercial invoice
• Freight invoice
• Photographs of damage
• Letter of Protest