Accidents happen even in the safest of hands. You want to know that if your cargo is damaged or lost while being transported across the sea or by land, you won't lose money. As a result, Fluxe Logistics offers Value Protect, providing you peace of mind that your cargo will be protected against accidental damage during its journey with us.
Additionally, Value Protect provides alternative carriage arrangements with higher recovery thresholds on shipping claims. By selecting Value Protect, you can rest assured that you are providing the best possible care for your cargo during its journey.
For faster resolution, less documents are required, and Fluxe Logistics chooses the surveyor for some packages.
We will be your single point of contact for all your shipping in addition to your Value Protect related queries.
You have less to worry about when shipping your cargo with clear recovery levels in Value Protect.
Select a package and find out how much it will cost to protect your goods up front. There are no difficult computations or additional fees.
In the event of a claim, you will not have to pay anything with Value Protect.
Value Protect will be included in your normal shipping invoice for your convenience.
When you choose one of our Value Protect packages, we can easily provide you with peace of mind. Whether your cargo is Dry, Reefer, or Special Cargo, we understand how valuable it is to you. As a result, we have customised Value Protect to cater specifically to your cargo, ensuring that it is always protected from logistics-related risk.
| Dry Packages | Compensation |
|---|---|
| Dry Starter | Up to 15,000 USD |
| Dry Base | Up to 30,000 USD |
| Dry Plus | Up to 60,000 USD |
| Dry Extend | Up to 120,000 USD |
| Cool Packages | Compensation |
|---|---|
| Cool Standard | Up to 12,000 USD |
| Cool Advanced | Up to 36,000 USD |
| Special Packages | Compensation |
|---|---|
| * Special Standard | Up to 180,000 USD |
| * Special Advanced | Up to 240,000 USD |
* Only goods transported in special equipment (open tops and flat racks) are eligible for the Special Standard and Special Advanced packages. Break bulk cargo is not eligible for Value Protect.
Below is a quick checklist of what Value Protect compensates for and what it does not:
Q: Can I purchase Value Protect for any container and commodity?
Q: Can I buy a Value Protect Dry package for my reefer shipment?
No, the Dry packages are only good for dry cargo. You can purchase one of our Cool packages for your reefer shipment.
Q: Is Value Protect available for break bulk cargo?
No, unfortunately Value Protect is not available for break bulk cargo.
Q: Can I buy Value Protect on a shipment-by-shipment basis?
Yes. Value Protect can be filed for the entire contract or for specific products within the contract. Individual shipments can also have Value Protect added at the time of booking.
Q: Can I purchase Value Protect for just a few of the containers in my shipment?
No, you must purchase the same Value Protect package for all containers in the same shipment that are protected by a single B/L. If you're shipping containers that don't need to be compensated for Value Protect, you will need to put them on a separate B/L.
Q: Is there a special form I need to fill out in order to purchase Value Protect?
No, once you have decided on the Value Protect package you desire, Value Protect will be included in your contract and applied to all of your shipments. It has never been easier to get rid of risks!
Q: How will I receive my Value Protect invoice ?
Value Protect will be invoiced together with the ocean freight and will be shown as a separate item listed on your invoice.
Q: When my shipment is moving over land, is Value Protect active?
Value Protect is valid while your cargo is in our care and custody. If you arrange your pre-carriage and on-carriage, then Value Protect will also apply to that part of the transport.
Q: How do I get my compensation if I file a claim?
Please contact our customer service representative in the event of cargo loss or damage. Our agent will gladly take down all pertinent information and forward the case to the claims handling team for prompt resolution.
When notifying the cargo loss or damage, please specify that this is a Value Protect claim and give appropriate proof so that the claim may be clearly recognised as being submitted under Value Protect conditions.
Q: What papers must be submitted with the claim?
To register a claim, customers who have purchased one of the Value Protect packages will simply need to present the following documents:
Q: In the event of cargo damage, will Fluxe Logistics appoint a surveyor on my behalf?
In the event of cargo damage for shipments covered by the Value Protect Dry Plus, Dry Extended, or Cool Advanced packages, Fluxe Logistics will appoint a surveyor on behalf of the customer.
Q: What happens if the General Average is too high? Will I be required to submit a bank guarantee or other documentation?
In the event of a casualty, the General Average (GA) is a long-established mechanism in the maritime industry for allocating extraordinary losses and expenditures fairly between the parties (i.e. vessel and cargo).
Prior to releasing the cargo, the GA Adjuster will ask the cargo owner to provide security for the GA expenditures according to the contribution of the cargo. There will not be a requirement to place any security for GA and/or salvage any contribution if Value Protect has been purchased. Fluxe Logistics will hold the security until the customer provides the relevant paperwork. Customers that purchased Value Protect, however, must still provide the following documents:
Q: Why do I need to provide an average bond if Fluxe Logistics will be putting up security for me?
The average bond confirms the contact details and identity of the receiving party in order to make contact after delivery, if necessary, regarding information about the goods. Furthermore, the GA bond constitutes a promise to pay, which will be honored by Fluxe Logistics in the event of Value Protect compensation.
When Value Protect is selected, it will apply to all shipments within the agreed scope. In any event, compensation under Value Protect shall be limited to and not exceed the value of the purchased and relevant Value Protect package recovery. It will cover the invoicing value of the damaged goods up to the value protection package's recovery.